The reality is that your debtor is not bothered about maintaining a relationship, this is why they are not paying you in the first place. They would have worked with you in the first place if they had any intention of maintaining that relationship.
We will always make sure your reputation is intact whilst sending out a message to your debtor(s) that your are not a pushover, nor are you a company or an individual that will not be proactive and actually instruct debt collectors.